Privacy Policy

PayTrials ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical trial discovery platform at paytrials.com (the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number
• Account Information: Username, password (encrypted)
• Profile Information: Age, location (city/state), general health status
• Communication Data: Messages sent through our platform, chatbot interactions
• Application Data: Saved studies, application history

1.2 Automatically Collected Information

When you access our Service, we automatically collect certain information:

• Usage Data: Pages viewed, time spent, click patterns
• Device Information: IP address, browser type, operating system
• Location Data: General geographic location (city/state level)
• Cookies and Tracking: See our Cookie Policy below

1.3 Third-Party Information

We may receive information about you from third parties, including:

• Analytics providers (Google Analytics)
• Advertising partners (Google AdSense)
• Social media platforms (if you interact with our content)

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our platform
• Study Matching: To help you find relevant clinical trial opportunities
• Communication: To send you study alerts, newsletters, and platform updates
• Customer Support: To respond to your inquiries and provide assistance
• Analytics: To understand how users interact with our platform
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

3. Medical Information

IMPORTANT: PayTrials is a clinical trial discovery platform. We do NOT collect, store, or process Protected Health Information (PHI) as defined by HIPAA.

• We do not ask for medical records, diagnoses, or treatment history
• We do not collect Social Security numbers or health insurance information
• All health-related screening occurs directly with research facilities
• We are not a covered entity or business associate under HIPAA

4. How We Share Your Information

4.1 With Research Facilities

When you apply to a clinical trial through our platform, we share your contact information with the research facility conducting that study. This includes:

• Name
• Email address
• Phone number (if provided)
• General location

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Email Service: MailerLite (for newsletters and notifications)
• Analytics: Google Analytics (for usage tracking)
• Hosting: Hostinger (server infrastructure)
• AI Services: Groq (for chatbot functionality)
• Advertising: Google AdSense (for displaying ads)

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, including:

• Court orders or subpoenas
• Government investigations
• Protection of our rights or property
• Safety of users or the public

4.4 Business Transfers

If PayTrials is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data transmitted over HTTPS/SSL
• Access Controls: Limited employee access to personal information
• Password Protection: All passwords are encrypted and hashed
• Regular Audits: Periodic security assessments and updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

6.1 Essential Cookies

• Authentication and account security
• Session management
• Platform functionality

6.2 Analytics Cookies

• Google Analytics (tracks usage patterns)
• Performance monitoring
• Feature optimization

6.3 Advertising Cookies

• Google AdSense (displays relevant ads)
• Campaign tracking (UTM parameters)

You can control cookies through your browser settings. Disabling certain cookies may limit platform functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a machine-readable format
• Object: Object to certain processing activities

To exercise these rights, contact us at privacy@paytrials.com

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to equal service and price

Note: We do not sell personal information to third parties.

10. International Users

PayTrials is based in the United States. If you access our Service from outside the US, please be aware that your information may be transferred to, stored in, and processed in the United States.

11. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

12. Email Communications

We send various types of emails:

• Transactional: Account-related, study applications (cannot opt-out)
• Promotional: Study alerts, newsletters (can opt-out anytime)
• Administrative: Policy updates, security alerts

To unsubscribe from promotional emails, click the "Unsubscribe" link in any marketing email or contact us at info@paytrials.com

13. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Active Accounts: Retained while account is active
• Inactive Accounts: Deleted after 24 months of inactivity
• Application History: Retained for 7 years (legal compliance)
• Email Lists: Retained until you unsubscribe

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Service after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

This Privacy Policy is effective as of December 12, 2025 and applies to all users of the PayTrials platform.